CHATFLOW
CHAT FLOW
REVOLUTIONISE YOUR BUSINESS WITH COST EFFECTIVE CHATBOTS.
Harness the Power of AI to Enhance Customer Service.
Are you looking to boost your customer support without stretching your budget?
Our tailored chatbots are designed to handle queries with speed and precision, offering your customers the help they need whenever they need it. Dive into the world of AI chatbots and see why they are a game-changer for businesses aiming for growth and efficiency.
Join the AI Revolution - Schedule a consultation and step into the future of customer service with our innovative technology
What is ChatFlow?
Imagine you have a helpful assistant in your business who knows everything about what you sell, can answer any questions your customers might have, and is always there, day or night, ready to help.
That's what a custom knowledge chatbot is like for your online presence.
A custom knowledge chatbot is a program on your website or digital platform that talks to your customers just like a real person would. It's designed to know a lot about your business and the services or products you offer. Here’s how it can attract more customers:
ALWAYS AVAILABLE
The chatbot is like having a dedicated team member who is always on duty. It doesn’t need to sleep or take breaks. This means whenever someone visits your website, whether it's midnight or early morning, your chatbot is there to greet them.
INSTANT RESPONSES
If a customer has a question, they usually want an answer quickly. If they don’t get it, they might leave your site and go to a competitor. A chatbot provides immediate answers to their questions, keeping them engaged and interested in what you offer.
PERSONALISED EXPERIENCE
Chatbots can ask questions to understand what each customer is looking for and then provide information that is tailored to their needs. This kind of personalized interaction can make customers feel valued and more likely to make a purchase.
HANDLING SIMPLE TASKS
Besides answering questions, chatbots can help customers book appointments, check the availability of a product, or even make a purchase directly through the chat interface. This convenience makes the shopping experience smoother and more enjoyable, which can attract more customers.
BRAND CONSISTENCY
Whether your brand voice is friendly, professional, or whimsical, a chatbot can be programmed to communicate in that same style in every interaction. This consistency helps strengthen your brand identity, making your business more memorable and recognisable to customers.
ERROR-FREE INTERACTION
Human error can lead to inconsistent information being given to customers, which can harm your brand’s credibility. A chatbot can provide accurate, consistent answers every time, reducing the risk of misinformation and maintaining your brand’s reputation for reliability.
REDUCING WAIT TIMES
Without a chatbot, customers might have to send an email or make a phone call, then wait for a response, which can take a while.
A chatbot cuts down this waiting time to nearly zero, improving customer satisfaction and increasing the chances that they’ll choose your service over others.
CONTROLLED CUSTOMER JOURNEY
By consistently guiding customers through interactions based on predefined rules aligned with your brand standards, chatbots help ensure a consistent experience. This controlled journey not only maintains brand consistency but also optimizes customer interactions to match your strategic goals.
Starter Package
Ideal for: Small businesses and startups just beginning to explore the benefits of automated customer support.
- Basic FAQ Chatbot
- Basic Custom knowledge base
- Up to 500 interactions per month
- Integration with one platform
- Standard reporting and analytics
- Provides 24/7 customer support
- Reduces response time
- Frees up staff to focus on more complex customer needs
$2,000
Build cost
+gst
$50
Per Month
+gst
Professional Package
Ideal for: Growing businesses needing more sophisticated interactions and integrations.
- Advanced AI Chatbot
- Custom knowledge base
- Up to 2,000 interactions per month
- Integration with multiple platforms
- Enhanced reporting and analytics
- Monthly performance review
- Optimisation suggestions
- Email support integration
- Handles complex queries
- Natural Language Processing
- Personalises interactions
- Improving customer engagement
- Provides insights into customers
$5,000
Build cost
+gst
$200
Per Month
+gst
Enterprise Package
Ideal for: Established businesses looking for extensive customisation and maximum impact.
- Fully custom AI-powered chatbot
- Unlimited interactions
- Full integration with CRM systems
- Real-time analytics
- Detailed monthly reports
- Priority support & troubleshooting
- Advanced security features
- Seamless customer experience across all digital touchpoints
- Drives sales & marketing initiatives
- Helps predict customer trends and behaviors with detailed analytics
$15,000
Build cost
+gst
$500
Per Month
+gst